Refund policy

Return & Refund Policy

1. Introduction
At cupidcase, we strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which products may be returned and refunds issued.

2. Eligibility for Returns
You may request a return if:

  • The item is unused, unworn, and in its original condition.

  • The item is returned with original packaging, tags, and proof of purchase.

  • The return request is made within [7/14/30] days of delivery.

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items
The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers)

  • Personal care or hygiene products

  • Customized or personalized items

  • Gift cards or downloadable products

  • Clearance or final sale items (if specified)

4. Return Process
To initiate a return:

  1. Contact us at cupidcase.care@gmail.com

  2.  with your order details.

  3. Our team will review your request and provide return instructions.

  4. Ship the item back to the provided address within the specified timeframe.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Original shipping charges are non-refundable unless the return is due to our error.

6. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [5–10 business days] to your original payment method.

  • Processing time may vary depending on your bank or payment provider.

7. Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details and supporting evidence (e.g., photos).

8. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please notify us within [24–48 hours] of delivery. We will arrange a replacement or refund at no additional cost.

9. Order Cancellations

  • Orders can be canceled before they are shipped.

  • Once shipped, orders cannot be canceled and must follow the return process.

10. Late or Missing Refunds
If you have not received your refund:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • If the issue persists, contact us for assistance

11. Contact Us
For any return or refund inquiries, please reach out to:
Email:- cupidcase.care@gmail.com
Call us:- +91 8429705665